FAQs
Our Food
Click here to read our top ten reasons to feed your dog raw food.
Thaw the frozen raw dog food in the refrigerator for 1-2 days until soft and unfrozen. Once the food is thawed and measured to meet your dog’s requirements (see our feeding guidelines for more info) you can place it in your dog’s metal or glass bowl! Always store unused portions in the fridge for the next feeding. Do not exceed refrigerator storage for more than 7 days once thawed.
Our meals are ground fresh every week in an FDA inspected facility at cold temperatures to ensure the safety of our food. They are then deep frozen according to FDA standards to ensure no bacteria survives. Since we package and deliver your dog’s meals on a convenient subscription you can always count on the freshest food possible.
For adult dogs, we recommend feeding a raw diet either once or twice per day. If twice per day, split the daily suggested feeding in half. For puppies, we recommend feeding raw food 3 times per day, splitting each meal equally based on suggested daily feeding for their weight.
Traditional veterinarians may often have a negative opinion of a raw diet based on our society’s adoption of the cheap & convenient kibble diet during WWII. Many vets simply do not know or understand the nutritional benefits of a raw diet. Some have also encountered dogs fed an unbalanced DIY raw diet. We only sell complete and balanced raw diet that meet or exceed AAFCO guidelines. This way you can be sure your dog is getting exactly the nutrition they need to thrive.
Feeding your dog a raw diet is no different than handling raw meat when you cook for yourself or your family. Always wash your hands and sanitize your work area & food utensils after feedings (including your pet’s bowls once they are done).
The biggest difference between feeding raw vs. kibble (besides the amazing health benefits) is that you won’t leave raw food in the bowl for hours allowing your dog to graze. Most dogs will gobble up raw food in a few minutes, but if they aren’t hungry pick up any leftovers after about 15 minutes. Leaving it out will only cause the meat to spoil.
Remember to only thaw what you are going to use. Raw meat typically lasts 3-5 days when thawed in the fridge.
Refrigerated leftovers should be stored in a glass container. Regularly wash pet dishes – make sure to pick them up after eating, sorry no grazing allowed. Leaving the food out will cause the meat to spoil.
Click here to see our full ingredient list and nutritional analysis for each of our blends.
Your Plan
Your subscription plan is flexible & caters to your needs. Simply take the assessment, choose your meal plan, and get personalized meals delivered to your door. All subscriptions receive 10% OFF our regular price. You’ll also benefit from our auto ship services that mean you never have to remember to buy dog food again. 1 week prior to shipping you’ll receive an email confirmation for your order just in case you need to skip, cancel or modify your subscription.
Simply click the “Get Started” button and answer a few questions about your dog and together we’ll create the perfect meal plan. It only takes a few minutes!
Every dog is different and how much food they need each day depends on several factors such as age, weight, activity level, etc. However, a general rule of thumb is to feed your dog 2-3% of their body weight daily. Our food costs between $6-$7 per pound. You can do the math or simply take our assessment to see how much fuel your dog needs every day to keep them healthy and thriving.
Working with our top pet nutritionist, we have developed a sophisticated meal calculator that optimizes calories needs for different combinations of breed, sex, age, weight, activity level, etc. However, each dog’s metabolism can vary and we work with you to update your meal plan after a few months to ensure you are feeding the perfect amount of food to your dog each month.
It’s easy to feed Heritage Prime while on the go! When traveling with raw food, it’s best to start with it completely frozen and keep it in an insulated container along with a few ice packs. If it’s going to be in a cooler with other food we highly recommend double bagging it a ziplock bag, just like you would for any raw meat. In addition, if you are going to be somewhere for a while, you can always make a special order and send food directly to your destination.
If your dog doesn’t love one of our blends, we will happily adjust your subscription to incorporate the blends they do love. Or you can opt for a refund if you donate the remaining food to a local shelter.
With your subscription, you will be automatically billed using the credit card you have securely stored on file. You’ll be notified via email about each order prior to billing and shipment.
Yes, you can easily pause, cancel or reactivate your subscription anytime. Simply visit your Customer Account to do so or contact our customer service at info@buyrawdogfood.com if you need additional help.
Shipping & Delivery
We currently ship to the following Western States:
- Alaska
- Arizona
- California
- Colorado
- Hawaii
- Idaho
- Montana
- Nevada
- New Mexico
- Oregon
- Utah
- Washington
We have three convenient shipping options for you.
Local Pickup: If you live in the Sacramento area you can pick up your order from our partners at Classic Heritage Golden Retrievers.
UPS Shipping: UPS Ground shipping typically gets your food delivered to your door in 48 to 72 hours.
Since your food is coming frozen we will send it UPS with a typical delivery time of one to two days (3 days max). Our shipping coolers are rated for over 3 to 5 days depending on weather conditions. Your food will be safe to serve and refreeze if it is still cold to the touch. It doesn’t haven’t to still be frozen.
That’s fine, our insulated boxes and gel ice packs are designed to keep your food safe all day on the day of delivery.
Yes we do. For the safety of your dog and to ensure their food arrives at the proper temperature, your order must be at least 18 lbs. To minimize your shipping costs we encourage you to get our max pack of 36 lbs.
We prioritize the safety of your dog above everything else. So, while we would love to offer biodegradable insulation, we’ve found that it just doesn’t work as well as our insulated shipper boxes. However, we do strongly encourage recycling of all shipping materials.
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